


Which package should I choose?
Most customers start with the Essential package (3 hours), which gives your Support Aide enough uninterrupted time to provide safe, unrushed support. From there you can add hours or choose a larger package.
What are packages best for?
Every package is $54.99 per hour, starting with Essential (3 hours). Our three largest packages, Rest and Recover (14 hours), Platinum (20 hours), and New Mom (24 hours), are discounted 5%. Larger packages are ideal for short-term recovery, post-surgery support, help over multiple days, and new-parent support. Hours can be used all at once or in blocks of at least 3 hours across multiple days.
I am not sure how long I will need care. What should I do?
Start with the Essential package (3 hours). It is the most flexible starting point, and you can add more time if you need it.
How does mileage work?
The first 10 miles of each assignment are included. Trips of 11-20 miles are $20, and 21-30 miles are $30. Trips over 30 miles are priced individually.
Is pricing transparent and final?
Yes. Pricing is shown upfront, and payment is handled securely through the app or website.
How far in advance do I need to book?
Care must be booked at least 3 days in advance. Please book earlier than that. The earlier you book, the more time we have to secure a great caregiver. We do not offer same-day care.
When do I pay?
In the app or on the website, payment is collected when you book. If you book by phone, you can pay on the spot. If you do not, our team adds your request to your account; please pay as soon as you see it, and no later than 4-5 days before your scheduled date. Until payment is complete, your request is not secured or confirmed.
Can I cancel?
Yes, you can cancel at any time. If you cancel within 24 hours of your scheduled care, you will not be refunded.
Can I reschedule?
You can cancel and book a new date in the app or on the website, or call us at 855-424-3366 to reschedule the same AideChoice request. Cancellations within 24 hours of your scheduled care are not refunded.
Can I give care as a gift?
Yes. In the app or on aidechoice.com, click the “Give the Gift of Aide” button and choose a package for your loved one. Your recipient receives a gift code to book their care.
What does a gift cover?
A gift covers one entire package, such as Essential (3 hours) or any larger package. Gift codes have no cash value and cannot be redeemed for money.
Do the normal booking rules apply to a gift?
Yes. Your recipient books their care the same way any customer does: at least 3 days in advance, with no same-day care.




