




How often will I get paid?
When you work for a licensed agency, you are an employee and will be paid on a regular schedule, typically weekly or bi-weekly, via direct deposit or check.
Is it okay to accept tips from clients?
Most agencies have a strict policy against accepting cash tips to maintain professional boundaries. The best way for a client to show appreciation is through a positive review to the agency or a thank-you note.
Who handles my taxes?
As an employee of the agency, your employer is responsible for withholding federal, state, and local income taxes, as well as Social Security and Medicare taxes, from your paycheck. You will receive a W-2 form at the end of the year.
Am I paid for overtime?
Yes. Under the Fair Labor Standards Act (FLSA), most home caregivers employed by an agency are entitled to overtime pay at 1.5 times their regular rate for all hours worked over 40 in a workweek.
What happens if a client cancels a shift at the last minute?
Agencies have different policies, but many have a “late cancellation” policy that may provide you with a portion of your pay for the cancelled shift. They will also work to find you a replacement shift if possible.
Can I negotiate my hourly rate?
While agencies have standard pay scales, there can be room for negotiation based on your experience, certifications, and the demands of a specific assignment. The best approach is to highlight your qualifications and ask what the pay range is for the role.
Does the agency take a cut of my pay?
No. The rate the agency bills the client is separate from the wage they pay you. The difference (the “spread”) covers the agency’s overhead costs, including insurance, marketing, administrative salaries, and your payroll taxes. You are paid the full hourly wage that you agree to upon being hired.





